- Introduction
www.fauxviora.com aims to provide clear procedures for returns, refunds, and product-related enquiries for customers purchasing through:
www.fauxviora.com
This Refund & Return Policy applies to orders placed through our website and is prepared in accordance with applicable consumer protection requirements.
- Payment Methods
we us accepts the following payment methods for purchases made through our website:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Supported electronic wallet payment options available during checkout
Available payment options may vary depending on customer location and payment availability at checkout.
- Right of Withdrawal
Customers located in applicable European countries may have the legal right to withdraw from a purchase within:
14 days after receiving the product
Customers wishing to exercise their Right of Withdrawal should contact Faux Viora by email within the applicable period and provide relevant order information.
Email:
artificial@fauxviora.com
After receiving a withdrawal request, we will provide the relevant return instructions where.
- Return Address
For approved returns, products should be sent to:
30 Jln Lekar, Singapore 698943
Customers should contact Faux Viora before sending any return shipment to receive the appropriate return information.
- Product Condition for Returns
Returned products should be handled appropriately and sent in a condition consistent with applicable consumer protection requirements.
Customers are encouraged to keep relevant order information and provide details regarding the condition of the product when requesting a return.
- Damaged or Defective Products
If a customer receives a product that is damaged or has a product-related issue, the customer should contact by email after receiving the order.
Please provide:
Order details;
A description of the issue;
Photographs showing the condition of the product.
After reviewing the information provided, we may arrange an appropriate solution, including a refund or replacement where applicable.
For certain cases involving damaged products, customers may not be required to return the affected item.
- Delayed Deliveries
Orders delivered to European customers are generally transported through international delivery providers, including DHL, FedEx, and UPS Priority services.
The estimated delivery timeframe is:
5–12 business days after dispatch
Order processing generally takes:
1–3 business days
Tracking updates may be sent automatically to the email address provided during checkout at important shipment stages, including dispatch confirmation, logistics facility updates, and local delivery progress.
If an order exceeds the standard delivery timeframe, customers may contact us by email.
We will review the shipment information and communicate with the relevant carrier. Based on the circumstances of the order, an appropriate resolution may be arranged, including a refund or replacement where applicable.
- Refund Processing
Once a refund has been approved, it will be processed according to the applicable order information and payment method used during purchase.
Accepted payment methods include:
Visa;
Mastercard;
American Express;
Apple Pay;
Google Pay;
Supported electronic wallet payment options.
The time required for funds to appear may vary depending on the payment method and processing procedures.
- Cancellation Requests
Customers who wish to cancel an order should contact Faux Viora as soon as possible after placing the order.
Cancellation requests will be reviewed according to the current status of order processing.
- Contact Information
For questions regarding returns, refunds, or product enquiries, please contact:
Email:
artificial@fauxviora.com
Telephone:
+65 67626879
Address:
30 Jln Lekar, Singapore 698943
For email enquiries, please leave your message with relevant details. We aim to review enquiries and provide a response within 24 hours.