- Introduction
Welcome to www.fauxviora.com.
These Terms & Conditions set out the terms governing the use of the website and the purchase of products through our online store.
By accessing our website or placing an order, customers agree to these Terms & Conditions.
Email: artificial@fauxviora.com
Telephone: +65 67626879
Address: 30 Jln Lekar, Singapore 698943
- Products and Website Information
offers artificial decorative greenery products through www.fauxviora.com.
We make reasonable efforts to provide accurate product descriptions, images, dimensions, and relevant information to assist customers in making purchasing decisions.
Customers are responsible for reviewing product details before placing an order to ensure the selected product meets their individual preferences and requirements.
- Orders
When a customer places an order through our website, the order details will be reviewed and processed according to our standard procedures.
An order confirmation will be sent to the email address provided during checkout.
Customers are responsible for providing accurate contact and delivery information. If incorrect information is provided, customers should contact us promptly to request assistance.
- Shipping and Delivery
Faux Viora works with recognised international delivery providers, including DHL, FedEx, and UPS Priority services, to arrange product delivery.
Estimated delivery time is generally 5–12 business days after the order has been dispatched.
Delivery timeframes may vary depending on destination, carrier processing, customs procedures, local delivery arrangements, and other circumstances affecting transportation.
During important shipment stages, including dispatch confirmation, arrival at logistics facilities, and local delivery progress, tracking updates may be sent automatically to the email address provided by the customer during checkout.
Ownership and responsibility for the products remain with www.fauxviora.com until the products are received by the customer or another person designated by the customer to receive the order.
- Delayed or Missing Deliveries
If an order exceeds the standard delivery timeframe, customers may contact us for assistance.
We will communicate with the relevant delivery provider and review available shipment information.
Following the outcome of the review, appropriate action may be taken, including a refund or replacement arrangement where applicable.
- Right of Withdrawal
Customers located in applicable European countries may have the legal right to withdraw from a purchase within 14 days after receiving the product, in accordance with applicable consumer protection requirements.
To exercise this right, customers should contact us by email within the applicable period and provide relevant order details.
Returned products should be handled according to applicable requirements and our return instructions.
- Products Received Damaged or With Defects
If a customer receives a product that is damaged or has a product-related issue, the customer may contact our support team by email after receiving the order.
Customers may be requested to provide relevant information and photographs showing the condition of the product.
After reviewing the provided information, we may arrange an appropriate solution, including a refund or replacement where applicable.
For certain cases involving damaged products, customers may not be required to return the affected item.
- Refunds and Replacements
Refunds or replacement arrangements are reviewed according to the circumstances of each order, including product condition, order details, and applicable requirements.
Where a refund is approved, the processing time may vary depending on administrative procedures and the method used for the original transaction.
- Customer Responsibilities
Customers agree to:
Provide accurate order and contact information;
Review product information before purchasing;
Use purchased products according to their intended decorative purpose;
Contact www.fauxviora.com
promptly regarding any order-related concerns.
- Website Use
Customers may access and use www.fauxviora.com for personal shopping purposes.
Information displayed on this website is provided for product and service information purposes. Customers should not misuse website content or interfere with normal website operation.
- Limitation of Liability
www.fauxviora.com is responsible for obligations arising from applicable laws and these Terms & Conditions.
We are not responsible for delays or difficulties caused by circumstances outside our reasonable control, including carrier delays, customs procedures, or events affecting transportation services.
Nothing in these Terms & Conditions limits any rights granted to consumers under applicable laws.
- Changes to These Terms
www.fauxviora.com may update these Terms & Conditions from time to time to reflect changes to our services or applicable requirements.
The latest version published on www.fauxviora.com will apply from the effective date shown above.
- Contact Information
For questions regarding these Terms & Conditions, orders, or customer enquiries, please contact:
Email: artificial@fauxviora.com
Telephone: +65 67626879
Address: 30 Jln Lekar, Singapore 698943