What is www.fauxviora.com?
www.fauxviora.com is an online retailer specialising in artificial decorative greenery products.
Our business contact details are:
Email: artificial@fauxviora.com
Telephone: +65 67626879
Address: 30 Jln Lekar, Singapore 698943
Product Questions
Are product details available before purchase?
Yes. Product information, images, measurements, and available options are provided on each product page to help customers review product details before placing an order.
Customers are encouraged to check the information provided on the product page before completing a purchase.
Order Questions
How do I place an order?
Customers can select products through www.fauxviora.com, add selected items to the shopping process, provide the required information, and complete payment to submit an order.
An order confirmation will be sent to the email address provided during checkout.
Can I update my order information after purchase?
If you need to update order information, please contact us as soon as possible by email.
We will review the request according to the status of the order and provide assistance where possible.
Email:
artificial@fauxviora.com
Payment Questions
What payment methods are accepted?
Faux Viora accepts the following payment methods:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Supported electronic wallet payment options available during checkout
Available payment options may be displayed according to customer location and payment availability during checkout.
Is my payment information stored by www.fauxviora.com?
Payment information is processed through authorised payment processing services.
www.fauxviora.com does not store complete payment card details on its own systems.
Shipping Questions
How long does delivery take?
For European customers, delivery usually takes approximately 5–12 business days after the order has been dispatched.
Delivery time may vary depending on destination, carrier processing, customs procedures, local delivery arrangements, and other transportation factors.
Which delivery providers are used?
www.fauxviora.com works with international delivery providers, including DHL, FedEx, and UPS Priority services.
The available delivery method may vary depending on the destination and order arrangements.
Will I receive tracking updates?
Yes.
Tracking information may be sent automatically to the email address provided during checkout at important shipment stages, including:
Order dispatch confirmation;
Arrival at logistics facilities;
Local delivery progress.
Customers are encouraged to check the provided email address for shipment updates.
What happens if my order takes longer than the standard delivery timeframe?
If an order exceeds the standard delivery timeframe, customers may contact us by email.
We will communicate with the relevant carrier and review the shipment information.
Based on the circumstances of the order, an appropriate solution may be arranged, including a refund or replacement where .
Return and Refund Questions
Do customers have a right to return products?
Customers located in applicable European countries may have a legal right to withdraw from a purchase within 14 days after receiving the product, in accordance with applicable consumer protection requirements.
Customers wishing to exercise this right should contact Faux Viora by email and provide relevant order information.
What should I do if my product arrives damaged or has a defect?
If you receive a product that is damaged or has a product-related issue, please contact us by email after receiving your order.
Please provide relevant order details and photographs showing the condition of the product.
After reviewing the information provided, we may arrange a suitable resolution, including a refund or replacement where .
For certain cases involving damaged products, returning the affected item may not be required.
How are refunds processed?
Approved refunds are reviewed according to the circumstances of each order and applicable requirements.
Once a refund is arranged, processing time may vary depending on administrative procedures and the original payment method.
Customer Support Questions
How can I contact ?
You can contact us through:
Email:
artificial@fauxviora.com
Telephone:
+65 67626879
Address:
30 Jln Lekar, Singapore 698943
For email enquiries, please leave your message with relevant details. We aim to review enquiries and provide a response within 24 hours.
What information should I include when contacting customer support?
To help us review your enquiry efficiently, please include:
Your name;
Order information where ;
A description of your enquiry;
Relevant photographs or details if your enquiry relates to a product issue.